Emotional support

Falling victim to any type of cybercrime can have a significant emotional impact. You may feel:

  • stressed or anxious about financial losses relating to a scam,
  • tricked or frustrated by spam or phishing messages,
  • embarrassed or hurt from cyber-bullying or a dating/romance scam,
  • overwhelmed or distressed by illegal or prohibited online content which you were inadvertently exposed to, or
  • violated by a breach of your privacy by an identity thief.

These are all completely normal reactions to cybercrime, and should not be disregarded.

If you are feeling distressed or upset, or know someone who is, contact one of the following support services:

These support services are completely confidential and available 24 hours a day.

Along with reporting suspected crime via the ACORN, there is an additional step you can take to address theft of your identity and reduce your risks going forward. iDcare is a non-profit organization and provides this support to the community free of charge. Visit the iDcare website or call 1300 432 273 between 8:00 am – 5:00 pm AEDT, Monday to Friday.

If you would like further information or support, you can also consider the following victim support services available in each state and territory:

New South Wales – Victims Access Line
Victoria – Victims of Crime
Queensland – Victim Assist Queensland
South Australia – Victim Support Service
Western Australia – Victims of Crime
Australian Capital Territory – Victim Support ACT
Tasmania – Victims Support Service
Northern Territory – Crime Victims Services Unit