Support and advice

If you or someone you know is in immediate danger, please contact the police on 000.

Cybercrime affects many Australians and others around the world every day. Unfortunately, cybercrime is likely to increase as our reliance on technology grows. If you or someone you know is a victim of cybercrime, there are many support services available to help.

We recommend that you seek support as soon as possible after any incidence of cybercrime to reduce its impact. Be aware that you may be a target for a ‘follow-up’ cybercrime, so you need to take prompt action to lower your risk of falling victim again. You should also report any incidents of cybercrime to the ACORN. This will help develop a better picture of the cybercrime affecting Australians, and may also help resolve your matter.

While police have primary responsibility for criminal activity occurring online, there are other organisations which may be able to help in some cases. You may wish to consider reporting your matter to the following agencies:

  • The Australian Competition and Consumer Commission’s SCAMwatch website which takes reports of scams. If you have fallen victim to a scam, you should report the matter to the ACORN. Where a crime may not have occurred, but the matter involves a scam, this can be reported to SCAMwatch to help keep Australians informed about the latest range of scams in circulation. Information on online scams reported to the ACORN will be shared with the ACCC.
  • The Australian Securities and Investments Commission for financial and investment scams
  • The Australian Taxation Office for tax-related schemes/scams including if you have provided a scammer with your Tax File Number
  • Your bank or financial institution for banking and credit card scams – contact them immediately
  • The Australian Communications and Media Authority for spam emails

Local consumer protection agencies

While the ACCC is the national agency dealing with general consumer protection matters, state and territory agencies also play an important role in fighting scams: